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Data Protection, Privacy and Refund Policy

This policy sets out how Inspire Business School collects, uses and stores the personal data and information of current, former and potential students and staff, provided directly or through use of Inspire Business School’s website or learning platform. The policy aims to protect individuals against possible misuse of information about them held by others. Inspire Business School will only process personal data as set out in this policy or otherwise notified to or agreed by the student or staff member and will be obliged to fulfil individuals” reasonable expectations of privacy.

Inspire Business School believes that all students have the right to confidentiality to protect their interests and to ensure that relationships based on trust can be developed and maintained. It is important that every individual within Inspire Business School who handles student information takes all reasonable steps to make sure it is treated carefully and only shared on a need-to-know basis.

All staff and others processing personal data/information on Inspire Business School’s behalf must read this policy.

A failure to comply with this policy may result in disciplinary action. This policy covers personal data, whether held on computer or in manual files.

This Data Protection, Privacy and Refund Policy specifically covers the student services listed below:

  • Application and Registration
  • Advice and Information
  • Student Wellbeing
  • Financial Support
  • Assessment
  • Disabled/Disadvantaged Student Support

The following types of data may be collected from registered and prospective students

  • Name 
  • Address
  • Age/date of birth 
  • Funding authority
  • Gender 
  • Nationality
  • Religion 
  • Ethnicity
  • Contact details 
  • Student ID number
  • Course and stage details 
  • Exam results and feedback
  • Other exam related data
  • Information relevant to customer surveys 
  • Appointment data and meeting notes 
  • Referrals, deferrals, appeals and outcomes
  • Educational history including highest qualification

Inspire Business School is obliged to abide by the following principles when processing data;

  • Ensure individuals have given their consent to the processing
  • Process personal data fairly, lawfully and in a transparent manner
  • Only adequate, relevant and limited data for the specified purposes will be collected
  • Data will be accurate and kept up-to-date where possible and necessary
  • Data shall be only processed in a manner where the security and confidentiality of the data can be safeguarded.
  • Data shall not be shared with any third party unless mentioned in the policy

All staff members are expected to treat personal disclosures sensitively and with respect so that a relationship based on trust can be developed and maintained. Information regarding individuals cannot be disclosed, even to family members, without the student’s consent barring exceptional circumstances.

The data gathered and processed may be used for the following purposes;

  • Communication of products, services and offers of Inspire Business School and its group institutions.
  • Improving products and services
  • Internal record keeping
  • Communication of exam advice and useful information
  • Market research
  • Targeted social media campaigns

Any data gathered maybe shared with the following third-parties,

  • CIMA for exam and marketing related purposes
  • External tutors and mock exam markers for marking and feedback

The individuals should be able to know the following regarding their personal data;

  • The purposes the data collected will be used for
  • The sources their personal data was obtained from, in cases where data was collected via third parties
  • Inspire Business School ‘s obligations to protect personal data
  • With whom data is shared with and in what manner
  • How long their data will be retained
  • Whether any data will be published and why

Individuals shall also be able to,

  • Request inaccurate data to be rectified
  • Update any data if and when required
  • Object to processing of data in limited circumstances
  • Prevent their personal data be used for direct marketing purposes
  • Request personal data to be removed

Inspire Business School website and learning platform may use cookies to cater to individual needs of users.

  • Permission shall always be requested by the site to place cookies in the user’s hard drive upon a user landing on the website or learning platform.
  • Once placed, the cookies shall help Inspire Business School identify which pages are being visited by the user and gather and store information on user’s preferences
  • Inspire Business School shall analyze this data to improve and customize the user’s experience in the websites
  • Users may accept or decline cookies and modify their browser setting to decline cookies if it is set to automatically accept cookies
  • Cookies will not grant any other information about the user than what is granted or access to the user’s computer

The Inspire Business School website, learning platform and communications may contain links to other websites of interest. Inspire Business School cannot be responsible for the protection and privacy of any information which users provide whilst visiting such sites as they are not governed by this Data Protection, Privacy and Refund Policy. Therefore, users should exercise caution and read the data protection or privacy policies of these sites before providing any information.

Collection of foreign currency related payments:

Any form of collection of foreign currency related payments, intended on behalf of any professional body, partner university or qualification authority outside Sri Lanka, collected by Inspire Business School or a subsidiary of Inspire Business School, such collections being processed in the LKR equivalent value of the respective foreign currency amounts shall be calculated with the prevailing exchange rates published by the commercial banks, and are subject to revisions at the time of transferring the payments to the respective country of the professional body (CIMA UK / ACCA UK / Any University or qualification body outside Sri Lanka), which may delay depending on the processing time taken by the professional body or institution, or the commercial bank responsible to remit the funds. 

Any such adverse impacts on forex rate changes occurred due to any of the aforesaid reasons should be reimbursed by the students, parents, or sponsors and shall not be a liability of Inspire Business School or its subsidiary companies. Any such adverse forex rate changes shall be borne by the students upon request of Inspire Business School or its subsidiary companies and shall be reimbursed to Inspire Business School or its subsidiary companies upon receiving confirmation of applicable bank rate on the date of transfer of collected funds.

As a data controller, Inspire Business School is responsible for establishing and updating policies and procedures to ensure the security and confidentiality of personal data of all stakeholders. The Management Committee and the Quality Assurance Manager shall be responsible in guiding and updating the staff and other external handlers on the Data Protection, Privacy and Refund Policy In the case of a breach of policy, individuals may make a complaint to the Quality Assurance Manager. The complaint will be logged and responded to under the regulations of the 1SO 9001:2015 complaints policy.

Refund Policy 

The Inspire Business School shall not refund any payment received by any student under any circumstances except where the student has been charged an incorrect amount due to an error on the part of Inspire Business School.

Any inquiries, requests and complaints related to personal data held by Inspire Business School shall be emailed to the Quality Assurance Manager at admin@inspirebusinessschool.com.